What We Do

remote assistance

We are here to help

REMOTE ASSISTANCE

NEED HELP

At DESC Computers, we want to provide a service that is hard to find elsewhere. We want to be able to help you the client in a way that is noninvasive to you as possible. We believe that sometime just logging into your system, we can fix your problems quickly and easily without taking major time out of your day or night. Internet access is a MUST!

We control your computer remotely via the internet, as if we were sitting right in front of them. We talk through problems that you may be having and we either fix the problem, or tell you how to do something that may have been troubling you.

For example: You can’t get your emails working. You have done everything that YOU can think of and you are pulling your hair out not knowing what is wrong. Contact us and we arrange a time for us to login to your machine via TeamViewer. If you don’t have the program – click the link below to download our Quick Support App.

We do all of this whilst talking with you and explaining every step of the way what we are doing and why we are doing it and 9/10 times – fix your problem.

Our Subscription service is not only help when needed but you go to the TOP OF THE PILE!

  • Priority phone calls
  • Priority Email/Facebook/Text Message responding
  • Priority Problem Solving
  • Remote Login Support – no extra charged

Outside of these packages, we charge a fee per half hour – $30. In the past we have not charged to heavily for Remote Support. Times change and we feel that time is precious. Not just your, but ours too.

If you would like to become a part of the exclusive number of people (limited number) holding this service, please fill in our form below and we will be in touch.

Business

12 month Contract
* Limited to 15 logins
* 4 Remote checkups

 

$650 per year

Small Bus

12 month Contract
* Limited to 10 logins
* 3 Remote checkups

 

$450 per year

Intermediate

12 month Contract
* Limited to 4 logins
* 1 Remote checkups

 

$100 per year

Basic

12 month Contract
* Limited to 2 logins
* After Hours Support

 

$50 per year

No Support

No Contract
* Immediate Support
* Invoiced at call end

 

$30 – 1/2 Hour

PURCHASE REMOTE SUPPORT

Please Note: We work unusual hours. You may receive emails from us at all times of the day or night – We don’t expect that you will read, respond to or action our communications outside of your usual work patterns.

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