DESC Designs – Susan Onslow
DESC Computers
Computer Repairs | Eset Antivirus | Support | Remote Assistance
Specialising in Personal Computers & Small Business.
Based in Melbourne, Victoria.
Under Victorian COVID Rules – we are unable to visit or have any people in our premises. This does not stop our work. We are here to help.
If you need assistance, please do not hesitate to contact DESC Computers for all your computer needs.
Our Hours
Monday - Friday: 10. a.m. - 6 p.m.
Weekends: : By Appointment Only
Sunday & Public Holidays: Closed
DESC Computers has been building, selling and servicing PC’s since 2004 so you know you’re getting quality service you can trust. Specialising in restoring your computer to like new without losing your personal files, DESC Computers can breathe new life into your tired and slow PC. If that can’t be done due to the age of the computer, we can recommend what you need to upgrade to a new system.
Honest, reliable and affordable, DESC Computers will work with you to achieve your desired outcome whether that is minor repairs or a new custom built PC designed specifically for your needs.
TeamViewer - Remote Support
At DESC Computers, we want to provide a service that is hard to find elsewhere. We want to be able to help you the client in a way that is non-invasive to you as possible. We believe that sometime just logging into your system, we can fix your problems quickly and easily without taking major time out of your day or night. Internet access is a MUST!
We control your computer remotely via the internet, as if we were sitting right in front of them. We talk through problems that you may be having and we either fix the problem or tell you how to do something that may have been troubling you.
For example: You cannot get your emails working? You have done everything that YOU can think of and you are pulling your hair out not knowing what is wrong. Contact DESC Computers, we send you a link or tell you where to download the support application and in we login to your machine. We can do all of this whilst talking with you and explaining every step of the way what we are doing and why we are doing it and 9/10 times – fix your problem.
Our Subscription service is not only help when needed, but you go to the TOP OF THE PILE!
• Priority phone calls
• Priority Email/Facebook/Text Message responding
• Priority Problem Solving
• Remote Login Support – no extra charged
Our Work
Services
Call Out Fee
To Your Premises- Our call out fee is what we charge to arrive at your premises and fix what you have asked us there to do.
- It also includes a maintenance of your computer to make sure things are running as they should be and that all programs are working well. We check all things with your computer.
Reformat PC|Laptop
In Office ONLY- In House Clean ONLY
- Backups of large download folders will be at the responsibility of the owner.
- (please note – all programs on the computer will NOT be on the system after reformat unless supplied by the system owner)
Remote Assistance
Starting At- Need help with a printer, computer program or similar, we can help by logging into your system through the internet rather than having to make a time for us to come to your place.
- If we are not successful, the callout fee is halved if billed for remote session! Remember: Internet is a must!
ESET Antivirus
Starting At- Why is ESET the best? Read the comparisons and see why WE use and recommend this program. Easy install, no need to update, scan or even worry about renewal. Self-Maintaining!
- Leave all of that to us. Another good point – it’s not expensive like some or anti-virus programs
We accept credit cards
In person or over the phone – surcharges apply
