Remote Assistance



Internet is a Must!


At DESC Computers, we want to provide a service that is hard to find elsewhere. We want to be able to help you the client in a way that is non-invasive to you as possible.

We believe that sometime just logging into your system, we can fix your problems quickly and easily without taking major time out of your day or night.

Internet access is a MUST!

Remote Assistance

We control your computer remotely via the internet, as if we were sitting right in front of them. We talk through problems that you may be having and we either fix the problem or tell you how to do something that may have been troubling you.

For example: You can’t get your emails working. You have done everything that YOU can think of and you are pulling your hair out not knowing what is wrong. Contact us and we arrange a time for us to login to your machine via TeamViewer. If you do not have the program – click the link below to download our Quick Support App.

We do all of this whilst talking with you and explaining every step of the way what we are doing and why we are doing it and 9/10 times – fix your problem.

Our Subscription service is not only help when needed, but you go to the TOP OF THE PILE!

  • Priority phone calls
  • Priority Email/Facebook/Text Message responding
  • Priority Problem Solving
  • Remote Login Support – no extra charged

Outside of these packages, we charge a fee per half hour – $30. In the past we have not charged to heavily for Remote Support. Times change and we feel that time is precious. Not just your, but ours too.

If you would like to become a part of the exclusive number of people (limited number) holding this service, please fill in our form below and we will be in touch.

The Quick Support will download a stand alone TeamViewer program. The program does not need to be installed. Teamviewer will give you an individual ID.

When you start the program, we will be able to see that you have come “online” and we will request entrance to your computer. It will be a little popup on the right hand side of your screen.  This you must allow for help, but once again, we will be on the phone with you to talk you through it all.

If you have a Mac, there will be a few security changes that need to be made for us to access your machine and help.

  • ACCESSIBILITY – you must allow TeamViewer Quick Support access to your drives. (We will talk you through this)
  • FULL DISK ACCESS – you must allow TeamViewer Quick Support access.

All of these things can be turned off after remote assistance.

DESC Computers

Our Support Packages



12 month Contract
* Limited to 4 logins/Calls
* 1 Remote checkups


$200 Per Year

Small Business

Small Business

12 month Contract
* Limited to 10 logins/Calls
* 3 Remote checkups


$450 Per Year


Business Support

12 month Contract
* Limited to 15 logins/Calls
* 4 Remote checkups


$650 Per Year


No Contract

Remote Assist/Call
* Immediate Support
* Invoiced at call end


$30 per 30mins