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Our F.A.Q’s

How Long Will The Whole Process Take?

The completion timeline for each project varies, but under the assumption that there are no delays from your end (Hosting, Domain settings, Access to sites), a typical website will be finalized within 4 to 8 weeks.

We have successfully delivered websites in less than 2 weeks on occasions when clients provided all the necessary content, including wording and images. Please note that expedited work completion incurs an additional charge to ensure a swift and efficient delivery.

Rest assured, our team is committed to delivering a high-quality website within the agreed-upon timeframe while ensuring that all aspects of the project are handled professionally and to your satisfaction. We value your partnership and are excited to create an outstanding online presence for your business. If you have any questions or need further clarification, please don’t hesitate to reach out to us.

How Does The Design Process Work ?

Our approach to designing your website involves the following steps:

1. Inspirational Design Exploration: Initially, we will request you to share websites that you admire (without copying them). This will help us understand your preferences and style choices better.

2. Industry Research: Our team will conduct in-depth research on your industry to develop a design concept that aligns perfectly with your business and target audience.

3. Design Skeleton and Feedback: We will present you with a design skeleton of the website and encourage you to provide your valuable feedback. Your input is crucial in shaping the final design.

4. Iterative Refinement: Based on your feedback, we will work on refining the design until you are completely satisfied and have given your approval.

5. Website Construction: Once the design is approved, we will commence building the website, bringing the concept to life.

6. Ensuring Satisfaction: Throughout the development process, we assure you that we will make any necessary changes to ensure your 100% satisfaction with the final product.

7. Scope Limitation: It is important to note that after you have agreed upon the design and we start building the website, any further design changes beyond the scope of the agreed-upon concept may be subject to additional charges. We will, of course, discuss this with you in advance to avoid any surprises.

Our goal is to create a website that not only meets but exceeds your expectations. We value open communication and collaboration, and we’re committed to delivering a unique and remarkable online presence for your business. Should you have any questions or require further clarification on any aspect of the process, please feel free to share your thoughts with us. We look forward to embarking on this exciting journey together.

What sort of questions do you ask about design?

To ensure we design a concept for your website that perfectly reflects your vision, we kindly request you to answer the following questions. Rest assured, we offer revisions of the design until you are completely satisfied and ready to sign off on it.

1. What is the primary function of your company, and what purpose do you want your website to serve?

2. Which pages would you like to include on your website? Please provide a list of desired pages, such as Home, About, Services, Contact, etc.

3. Are there any specific websites that you admire in terms of color, style, or layout? These websites don’t have to be from the same industry; we are seeking insights into the aesthetic preferences you have in mind.

4. Who is your target audience for the company website? Understanding your audience helps us tailor the design to cater to their needs and preferences.

5. Do you currently have a logo and color scheme for your brand? If not, would you like to suggest any particular color scheme ideas?

6. Are there any companies in your field that you consider as competitors? If you have any names or website addresses of these competitors, please provide them. This information will aid us in understanding the competitive landscape and designing a website that stands out.

Your responses to these questions will be instrumental in shaping the design concept for your website. We appreciate your time and cooperation, and we are eager to begin the creative process of crafting an exceptional online presence for your business. Should you have any additional information or specific preferences to share, please feel free to let us know. 

What Content Management (CMS) System Do You Work With?

WordPress is a powerful and versatile content management system (CMS), while Plex Dashboard offers valuable tools for managing and monitoring website performance and analytics.

By using these platforms, we can leverage their robust features and flexibility to create a website that aligns perfectly with your business objectives and requirements. WordPress’s user-friendly interface allows for easy content management, while Plex Dashboard’s analytics provide valuable insights into website performance, enabling us to make data-driven decisions to enhance user experience and drive results.

Rest assured, our team is well-versed in working with WordPress and Plex Dashboard, and we are committed to delivering a seamless and efficient website development process for your project.

I Already Have Hosting, A Domain & Email?

That’s no problem at all. There are various different options so please contact us so that we can discuss the best configuration for you.

Do I Need An SSL Certificate On My Website?

In a short answer – YES! There is an increasing importance being driven by both browser development companies and Google for websites to have a SSL certificate.

It may also help your website rank better in Google.

Do you need to pay for it ? No, not for a basic one.

However, If you have an ecommerce website then we believe that it is essential that you have a paid ($10,000) protection SSL certificate for your website starting at $49 annual fee.

How Can I Pay For My Project?

We offer multiple payment options to facilitate your convenience:

1. Upfront Payment (100% in Full):
– Ideal for urgent projects (completion in less than 2 weeks).
– You can choose to pay the full amount upfront and receive a 10% discount on the total price.

2. 30/50/20 Payment Plan:
– A staggered payment plan to ease the financial burden.
– Pay 30% of the total cost at the project’s start, 50% upon design acceptance, and the remaining 20% upon the site’s release.

Please note the following important details:

– For hosting services through Conetix, charges begin from the date of sign-up. We will guide you on managing your hosting, as this process is not undertaken by DESC Designs for security reasons.

– When making payments via debit or credit cards, a 2% loading fee will apply.

We believe in transparent and flexible payment arrangements, ensuring you have various options to suit your preferences and project requirements. If you have any questions or concerns regarding payments or need further clarification, please don’t hesitate to reach out to us. We are here to provide you with the best service possible and look forward to partnering with you on your website project.

Can I Update My Website Once It Is Live?

Absolutely! Ensuring ease of use and accessibility is one of our top priorities. Once your website is built and goes live, we provide the following support:

1. Training Session (Optional): If you prefer, we offer a training session to familiarize you with the website’s basic updating process. This ensures you feel confident and comfortable managing routine changes on your own.

2. Professional Assistance for Complex Changes: In case you encounter more involved and complicated updates, we are here to help. Our team can handle such modifications for you, and it will be billed at our standard hourly rate as specified in the contract. Alternatively, you can explore our service packages for a cost-effective solution.

3. Free Basic Updating and Backup: For the first year from the start of the design, every website comes with complimentary basic updating and backup services. This support covers routine maintenance and ensures your website remains up-to-date and secure.

At DESC Designs, we believe in providing continuous support to our clients even after the website is launched. Our goal is to empower you to manage your website efficiently while having the option to rely on our expertise for more complex tasks. Should you have any questions or require assistance at any point, please feel free to reach out to us.

See Charges

Can You Help Us With Social Media & SEO?

Indeed! At DESC Designs, we provide Social Media and SEO services, which are highly cost-effective methods for promoting any business. You have the flexibility to add these services to your account whenever you deem fit, and many of our clients opt for them after their website goes live. The best part is that there is no minimum contract, so you are not locked into a long-term commitment.

However, we do recommend giving these services a fair chance to show their effectiveness. For genuine organic search engine optimization to yield significant results, it typically takes some time. We advise trying these services for at least three months to gauge their impact properly.

Our team is dedicated to helping your business thrive online, and our Social Media and SEO services are designed to boost your online visibility, engagement, and conversions. Feel free to discuss your specific needs and goals with us, and we’ll be more than happy to tailor the services to meet your unique requirements.

Rest assured, we prioritize your satisfaction and success, and we’re here to support your business growth every step of the way. 

See Packages

Is It True That Things Need To Be Updated After The Site Is Live?

Absolutely!

Ensuring that your WordPress website, plugins, and themes are up-to-date is crucial, even if you are not actively making changes to your site. Regular updates help maintain security, improve performance, and ensure compatibility with the latest features and standards.

While you have the option to manage updates yourself, we understand that it can be a concern for some website owners. To alleviate this worry, we offer a range of packages designed to take care of all updates on your behalf. With our packages, you can rest assured that your website will always be in top-notch condition, with all components kept up-to-date and functioning optimally.

Our priority is to provide you with peace of mind and exceptional website management services. Whether you choose to handle updates independently or opt for one of our packages, we are here to support you in maximizing the performance and security of your WordPress website.

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starter package

NOVEMBER 2023

Creating the website for No Bakery was an enjoyable experience. It radiated brightness, colorfulness, and a downright tasteful vibe. As an aspiring author, Jade aimed to ensure that her site captivated audiences with its fun appeal and user-friendly design, mirroring the engaging nature of her recipes.

starter package

NOVEMBER 2023

After 12 years, a beloved website undergoes a heartfelt transformation. The skilled dog groomer behind this success has transitioned her business from being on the road to establishing a Home Grooming salon in Gladstone Park. Demand for her exceptional services is soaring, thanks to her remarkable talent and gentleness, beautifully reflected in the images showcased on her site. 

STARTER PACKAGE

AUGUST 2023

In a remarkable evolution, the Golden Windows website has undergone a thorough and comprehensive transformation that perfectly harmonizes with the ethos of its new proprietors. This metamorphosis has breathed new life into the virtual domain, creating a seamless fusion of aesthetics and purpose.

starter package

AUGUST 2023

A talented speaker who is setting out on a new journey in his life has just unveiled a fresh website. Michael possesses the roles of a teacher, umpire, and motivational speaker, showcasing a diverse array of skills.

AWAITING CLIENT TO RELEASE SITE