Frequently Asked Questions

We work with all kinds of businesses, from small startups to well-established companies, customising our services to fit each client’s unique needs. We’ve also found a special niche with local sporting clubs, including football, cricket, tennis, and their sporting incorporated clubs.

Here’s how we’ll work together to create your website:

1. Getting Inspired
   We’ll ask you to share a few websites you like (don’t worry, we won’t copy them!) — this helps us get a feel for your style and what you’re drawn to.

2. Initial Layout & Feedback
   Next, we’ll show you a rough layout (a “design skeleton”) and ask for your thoughts. Your feedback helps shape the direction from here.

3. Tweaks & Refinement
   Using your feedback, we’ll refine the design until you’re 100% happy and ready to move forward.

4. Building the Site
   Once the design is approved, we’ll get to work building the website and bringing it all to life.

5. Making Sure You’re Happy
   As we build, we’ll stay in touch and make adjustments along the way to ensure you’re completely satisfied with the end result.

6. Sticking to the Plan
   Once the design is locked in and we start building, any big design changes outside the agreed scope might incur extra costs — but don’t worry, we’ll always talk to you first before anything is added.

Our goal is to create a website you’ll love — one that’s unique to your business and works beautifully. If you have any questions along the way, we’re always here to help.

Yes, our advanced packages come equipped with robust e-commerce functionality, enabling you to seamlessly sell a variety of products directly from your website and provide your customers with a convenient shopping experience.

Timelines can vary depending on the package and complexity of the project, but most websites are completed within 4 to 8 weeks. If you need your site ready sooner, we do offer an expedited service for an additional fee.

All of our designs are fully responsive and tailored for mobile devices, guaranteeing a smooth and enjoyable user experience.

Absolutely! You can upgrade at any time to unlock more features and services as your business evolves.

Our packages offer flexibility, allowing you to modify the number of pages to suit your individual requirements.

We offer several payment options to make things as easy as possible for you:

The Launch Pad (1-Page) Package
Full payment is required upfront before work begins.

Our Other Packages
Payments are broken into three easy stages:

• 50% upfront before the project starts

• 30% upon design approval

• 20% before the website goes live

Discount Offer
Enjoy a 7% discount on all packages (excluding the 1-Page Website) if full payment is made upfront before we kick off the project.

Urgent Jobs (2–3 weeks)
If you need a fast turnaround, a 25% surcharge will apply for expedited projects.

✅ Please note: Pricing may change without prior notice.

✅ Please note: Webites will not be release to public without full payment

A Few Important Details:

• Conetix Hosting Services (Brisbane-based): Get one month of free setup through DESC Designs. Once your portal is set up, we’ll give you the username and password so you can add your credit card or banking details. We won’t have access to your payment portal unless you specifically ask us to.

• Credit Card Payments: A 2% fee will apply to credit card payments made to DESC Designs.

We believe in being transparent and offering flexible payment options that work for you and your project. If you have any questions or need clarification, don’t hesitate to get in touch. We’re here to make the process smooth and enjoyable!

Of course! We want you to feel confident managing your website. Once your site is live, here’s how we’ve got you covered:

1. Training Session (Optional): If you’d like, we can offer a training session to walk you through the basics of updating your website. This way, you’ll feel comfortable handling routine changes on your own.

2. Help with Bigger Updates: If you need help with more complex changes, we’re always here for you! Our team can take care of those updates for you at our standard hourly rate, or you can check out our service packages for a more budget-friendly option.

3. Free Basic Updates & Backup (1 year): For the first year from the start of work on your site (not from when it goes live), we offer free basic updates and backups.

At DESC Designs, we’re here to support you long after your website is launched. Whether you want to manage things yourself or need a hand with more complex tasks, we’ve got you covered.

Our Maintenance Packages

Absolutely! 100%

Keeping your WordPress website, plugins, and themes up-to-date is super important, even if you’re not making changes to your site regularly. These updates help keep everything secure, improve performance, and ensure everything works smoothly with the latest features.

We totally get that managing updates yourself can feel like a hassle. That’s why we offer a range of packages to handle all the updates for you. With our packages, you can relax knowing your website will always be in great shape, with everything kept current and running at its best.

Our goal is to give you peace of mind and top-notch website management. Whether you decide to manage updates on your own or choose one of our packages, we’re here to help you get the most out of your WordPress website, keeping it secure and performing at its best.

Our Maintenance Packages