Your Guide to a Seamless Website Design Experience
Frequently Asked Questions
Explore our comprehensive FAQ section to learn more about how DESC Designs can bring your vision to life with a customised website.
What is included in each website design package?
All website design packages from DESC Designs include a professionally designed, mobile-friendly website tailored to your business goals and branding.
Depending on the package selected, inclusions may feature:
- Custom website design
- Responsive mobile-friendly layouts
- Contact forms
- Social media integration
- Basic SEO and LLMO optimisation
- Google integration
- Blog or news functionality
- eCommerce options
- Website support and maintenance options
Our websites are designed to help businesses improve their online visibility, connect with customers, and create a strong digital presence.
What type of business do you work with?
We work with a wide range of businesses and organisations across Australia, including:
- Small businesses
- Sole traders
- Community organisations
- Sporting clubs
- Trades and service businesses
- Health and wellness providers
- Retail and eCommerce businesses
DESC Designs also specialises in websites for local sporting clubs, including football clubs, cricket clubs, tennis clubs, and incorporated sporting organisations.
How Does The Design Process Work ?
Our website design process is designed to be simple, collaborative, and stress-free.
- Discovery & Inspiration - We learn more about your business, goals, branding, and preferred website style.
- Website Design Layout - We create an initial website layout and design direction for your review and feedback.
- Refinements & Updates - Your feedback helps us refine the website design to ensure it reflects your business professionally.
- Website Development - Once approved, we begin building your website and integrating the required functionality.
- Testing & Review - We thoroughly test the website across desktop and mobile devices before launch.
- Website Launch - Once final approval and payment are received, your new website is launched live.
Do you offer e-commerce (shopping) solutions?
Yes. We offer eCommerce website design and online store integration for businesses wanting to sell products or services online.
Our eCommerce solutions can include:
- Online shopping functionality
- Secure payment gateways
- Product management
- Shipping setup
- Mobile-friendly shopping experiences
- SEO optimisation for online stores
We can customise your eCommerce website to suit your business goals and future growth plans.
How long does it take to complete a website?
Most websites are completed within 3–12 weeks, depending on the size, functionality, and complexity of the project. Larger or more customised websites, particularly those with extensive content, advanced functionality, or eCommerce features, may take longer to ensure every detail is completed to the highest standard.
Website timelines can vary based on:
* Number of pages
* Custom features and functionality required
* eCommerce requirements
* Availability of content, images and branding materials
* Client feedback and approval turnaround times
* Third-party integrations or custom development requirements
If you have a specific deadline, please let us know before your project begins. We will always do our best to accommodate your timeframe where possible.
Urgent website projects may also be available for an additional priority service fee, subject to availability.
Will my website be mobile-friendly?
Absolutely. Every website created by DESC Designs is fully responsive and optimised for mobile devices, tablets, and desktop computers.
A mobile-friendly website helps improve:
- User experience
- Google rankings
- SEO/LLMO performance
- Customer engagement
- Website accessibility
Can I upgrade my package later?
Yes. Your website can grow alongside your business. Additional pages, functionality, SEO/LLMO services, blog features, eCommerce integration, and other upgrades can be added at any stage.
Is there a limit to the number of pages I can have?
Our packages offer flexibility, allowing you to modify the number of pages to suit your individual requirements.
Can I Use My Existing Hosting, Domain Name, and Emails?
Yes. If you already have website hosting, a domain name, or business email accounts, we can work with your existing setup wherever possible.
We’ll help determine the best solution based on your current services and future website needs.
How Can I Pay For My Project?
At DESC Designs, we aim to make the website design process as simple, transparent, and stress-free as possible by offering flexible payment options to suit your project.
Starter Website Package (1-Page Website)
Full payment is required upfront before work on the project begins.
All Other Website Packages
Payments are divided into three simple stages:
- 50% deposit required before the project commences
- 30% payable upon website design approval
- Final 20% payment due before the website goes live
Upfront Payment Discount
Receive a 7% discount on all website packages (excluding the Digital Kickstart - 1-Page Website Package) when full payment is made upfront before the project begins.
Urgent Website Projects
Need your website completed quickly? Expedited website projects with a turnaround time of approximately 2–3 weeks are available, with a 25% priority service surcharge applying.
Important Information
Website pricing and package inclusions may change without prior notice.
Websites will not be launched or released publicly until full payment has been received.
Website Hosting Information
We proudly work with Brisbane-based hosting provider Conetix. DESC Designs includes one month of free hosting setup assistance to help get your website up and running smoothly.
Once your hosting portal has been established, you will receive your own login details to securely manage your account and payment information directly. DESC Designs does not access or manage your billing portal unless specifically requested by you.
Credit Card Payments
We believe in honest communication, flexible payment options, and making the website process as smooth and enjoyable as possible. If you have any questions about website pricing, hosting, or payment options, we’re always happy to help.
Can I Update My Website Myself?
Yes. We build websites using easy-to-manage content management systems, allowing you to update text, images, blogs, and basic content changes yourself.
We also offer:
- Optional website training
- Ongoing support packages
- Website maintenance plans
- Assistance with larger updates and technical changes
Do Websites Need Ongoing Maintenance?
Yes — regular website maintenance is extremely important for website security, performance, and reliability.
Keeping your website, plugins, and themes updated helps:
- Protect against security vulnerabilities
- Improve website speed and performance
- Maintain compatibility with modern browsers and devices
- Reduce the risk of website issues or downtime
DESC Designs offers website maintenance and support packages to help keep your website secure, updated, and running smoothly.
What Our Clients Say
Rating
I want to leave a review for Sue. A few months ago, I was in a difficult position after investing a huge amount of money with a website design company that claimed to be one of the best in Australia- the project was to build a new website; long story short, it went pear-shaped with them. I knew I had to part ways, but the job was only half done. Sue took over the project, and she's gone way beyond my expectations, above and beyond the call of duty, and now my business is back on its feet again. I’m out of the woods; there's still work to do, but it's a never-ending story with websites, and I want to thank Sue for all the hard work she's done and the results she's achieved. She is highly skilled, pleasant to work with and a dedicated professional. Tim Thornton.
Sue has truly been heaven-sent for my business. She was patient, honest, and explained everything in simple, easy-to-understand language. She is incredibly knowledgeable and up to date with the latest website technology. I highly recommend her services.
100% recommend Desc Designs for your website development/maintenance. Sue was great to work with, explained everything well and was easy to work with.
We honestly couldn’t be happier with the website Sue created for Professional Caulking Group. From the very beginning, she was incredibly patient, easy to deal with, and genuinely cared about getting everything right for our business rather than just building a “standard” website.What stood out most was how much effort she put into understanding our industry, the services we offer, and even how customers search for caulking online. The site feels clean, professional, fast, and actually reflects who we are as a business. Sue has also been amazing with ongoing support — every small issue, layout tweak, broken link, or SEO adjustment has been handled quickly and properly without us having to chase things up.She’s also been proactive with ideas around SEO, blogs, location pages, and improving visibility online, which has been a huge help for us. You can tell she genuinely wants the business to grow, not just finish the project and move on.We’ve worked with a few people over the years for websites and marketing, and this has easily been the smoothest experience we’ve had.Highly recommend Sue to anyone wanting a professional website with real support behind it.Cheers, Professional Caulking Group
Susan at DESC Designs has been an absolute pleasure to work with. From start to finish, the process was seamless, professional and incredibly well communicated. The website looks fantastic and truly reflects our business, and Susan’s attention to detail and knowledge around SEO has been outstanding.She’s approachable, easy to deal with and genuinely cares about delivering a high-quality result. I wouldn’t hesitate to recommend Susan and DESC Designs to anyone looking for a professional, well-executed website and ongoing support.
A huge thank you to Sue for walking this journey with me. We started the website back in February, then life pressed pause. She’s been patient, kind and steady all the way through. Her graphic flair and eye for detail have made the site look amazing. I’m so grateful 💗
We recently engaged DESE to rebuild our website after it was hacked. Sue is the most responsive and knowledgeable web designer I have worked with in the 17 years of running our business. We can’t wait to work with Sue again on the long list of projects we had previously shelved due to the lack of confidence we held in our previous developers.DESC has been a breath of fresh air, we can’t recommend them enough!!
We are extremely pleased with the new Keilor Cricket Club website designed by Sue at DESC Designs. From the beginning, Sue understood our vision and worked closely with us to create a site that is modern, user-friendly, and true to the spirit of our club.Her attention to detail, clear communication, and ability to translate our needs into a clean, professional design made the entire process seamless. The website not only looks fantastic but is also easy to navigate for our members, players, and supporters.Sue’s professionalism and efficiency have been outstanding, and her ongoing support ensures the site continues to run smoothly. We would highly recommend DESC Designs to any club or organisation looking for a reliable and creative web designer.— Keilor Cricket Club
Huge shoutout to Susan for absolutely nailing our TopFade website! From design to functionality, she’s been on top of everything — super professional, easy to work with, and always quick to respond. She made sure both our Kew and Ivanhoe locations were properly showcased, and the whole booking process is now smooth and user-friendly. Couldn’t have asked for a better website manager. Appreciate all the hard work, Susan!
What a find !!! Sue has been fantastic for our business. With a full service model that goes to extra value in supporting our efforts. Sue is a great communicator, amazingly talented and is super organised. I wish we had found DESC 9 years ago. Highly recommended.
Sue has done an amazing job updated our website, she made it so easy. It look great and content reads a lot better the before. Would highly recommend her work.
An amazing and talented Wed Designer. We couldn't be more pleased with our web site. DESC Designs (Susan) did a fantastic job.. 10stars
Sue has now built two websites for us, and her promptness and willingness to help is second to none. I highly recommend Sue—her packages offer fantastic value for the level of service you receive!
Sue is efficient, helpful and goes the extra mile to help you understand new things and concepts in the ever changing web design world. She is looking out for you and wants you to have the best website experience as possible, tailored to your needs.
Susan is very helpful! She replies to emails promptly and our website is constantly updated wherever requested. Wouldn’t trust anyone else with our website!!
Sue has done an amazing job with our small family business website. She has gone above and beyond.
After having a dissapointing experience with my previous website company of 12 years, I found Susan, within in a week and a half , my new website was beautifully done and live. Less than half the cost to build and saved so much more on hosting, which was such a bonus for my tiny business. Not only did Susan build my site, she did so many little extras for me. Great knowledge and a wonderful person to deal with ❤
Have been using Susan for several years now and will continue to do so. Has been very helpful in helping my business grow through marketing and others sources of design. Highly recommend
Sue from Desc design is most knowledgeable and helpful with issues on my PC and solving my internet problems . Her fees are most reasonable and she is a delight to deal with. I highly recommend Sue and have recommended her to my family and friends.
Thank you for helping us through our most stressful time. You were wonderful and always available to help. We couldn't be happier with your service.
Highly recommend Desc Designs - Sue has created 2 outstanding websites for me and I cannot thank her enough! Amazing 24/7 support plus additional extras are always supported with her assistance. Sue made my novice knowledge of websites turn into the experienced in a matter of moments. Thank you Sue, cannot wait to see what else is to come.
Susan is an absolute gem! You won't regret choosing her to help you. She has created two websites for me (Changed careers) and they both are fantastic! She's always there to help when you need!
The thing that stands out about the lovely Sue, is that she is a decent human being first and foremost.She is very attentive, a true professional and very creative. I LOVE my website, thank you. Sue you ought to be congratulated. You are an absolute pleasure to work with. Keep up the good work.I would recommend you to everyone. Celebrant Bess
Susan is very responsive to our needs despite not having a great deal of content. Service offered provided great value and the personal touch which is often missing. Really happy with the work and would recommend for any sports team or group.
From concept and design through to execution and delivery of our website, Desc Designs have offered impeccable service, support and professionalism. Thank you Susan, you’re a gem!
DESC Designs listened to everything we needed and wanted in a new website,then delivered it with: Domain registration,site design,SSL certification,Logo creation,business cards and brochure creation. They are professional and creative.They have excellent communication. We would highly recommend DESC Designs to anyone looking to build a new website.
